1.What is the minimum order value?
Minimum order value in US Dollars is 10.
Minimum order value in Euros is 5.
2.Minimum how many pieces per style per colour can I buy?
You can buy one piece per style
3.How do I track my order after dispatch?
As soon we have dispatched the goods, we would send you an e-mail mentioning the tracking number (AWB No.). You can track your packet on Fedex site with that tracking number.
You can also track your order by logging in to your account on our site & going to "Order History" & see status against the Order Number (Order Number is on your Invoice)
4.In which currency can I buy?
You can buy in US Dollars or Euros
5.Do the prices include the shipping?
No, the prices do not include the shipping charges. The shipping charges are over & above the prices mentioned on the site for each product.
6.What are shipping charges on my order?
After you have added all the products you want to buy, check out & click on “calculate the shipping charges”. There shipping charges would be shown on your order.
7.Which Courier Company is used for Shipping?
We use Fedex.
8.What are payment options?
Paypal or Credit Card for payments upto 500 US Dollars & 350 Euros……
SWIFT / Wire / Telex Transfer for payment more than 500 US Dollars & 350 Euros…..
You would need to contact us to get our bank details for making the SWIFT / Wire / Telex Transfer
9.When are goods dispatched?
Goods are dispatched within three to five working days after the receipt of the funds.
10.How can I track my order?
The Invoice has your order number & you can track your order by signing in your account on our site & putting in your order number.
11.What is the Return Policy?
You have the option of returning the goods to us – whether defective or not.
You must intimate us within 3 days of receipt of goods.
We must receive the goods back within 3 weeks of the date of receipt of packet by you.
The shipping charges for returning the charges would be borne by you.
Courier Charges for sending you the goods are non-refundable.
We would refund the complete cost of the goods (Courier charges for sending you the goods are non-refundable).
12.Can I cancel the order?
You can cancel the order if the order has not been dispatched.
We would refund the complete money if the order has not been dispatched.
13.Will I get the exact order?
We try our level best to send you the exact designs. Sometimes, we run out of the stock of the certain items. In that case, we would contact you to suggest us the replacement for a particular design. In any case, we would not ship another style without your approval.
14.Would there be any change in the colour or design of a particular style?
We try our level best to give you the exact design & colour of the item as shown on the site. As these are Handcrafted Items, there can be minor change in finish /colour / workmanship / length / breadth / thickness etc. as compared to the product shown or description mentioned on the site.
Also, different computers have different monitor settings so colours could be different from actual.
15.Can I buy Wholesale?
Yes, you can send us a detailed enquiry for wholesale by clicking on “Wholesale Enquiry” on Home Page.
16.Can I get my designs (Custom Designs) made?
Yes, we can make your designs as per your specifications. We would need wholesale quantity per style per colour for making the Custom Designs.
17.How can I contact you?
You can contact us at
4349 / 7
Jai Mata Market, Tri Nagar
Mobile: 0091-98102-69642 (24 hours)
e-mail: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org
18.How can i purchase the products with the website?
You can easily navigate the product of your choice by browsing the categories and the sub categories. On reaching the requried product, yiu can simply add that producty to the Shoppping cart with the help of Add To cart button in the Product page.
Likewise you can add as many products to the cart as you want. After adding the products and calculating the freight charges....you can check out by logging in to your account so as to confirm the proper Shipping and Billing Address and then finally make the payment.
You can alsa track the status of all the orders made with our website by logging in to your account.
19.How can I change the currency?
To change the currency you have chosen , you would need to log out. Then you can choose the different currency & log in again.