1. Do the prices include the shipping?

    2. No, the prices do not include the shipping charges. The shipping charges are over & above the prices mentioned on the site for each product.

  2. What are shipping charges on my order?

    3. After you have added all the products you want to buy, check out & click on “calculate the shipping charges”. There shipping charges would be shown on your order.

  3. Which Courier Company is used for Shipping?

    4. We use Fedex.

  4. What are payment options?

    5. a)Credit Card for payments upto USD 500 & Euros 350
    b)SWIFT / Wire / Telex Transfer for payment more than USD 500 & Euros 350

    You would need to contact us to get our bank details for making the SWIFT / Wire / Telex Transfer

  5. When are goods dispatched?

    6. Goods are dispatched within three to five working days after the receipt of the funds.If there is any delay because of non-availability of stock or any other reason,you would be informed accordingly via e-mail.

  6. How can I track my order?

    7. The Invoice has your order number & you can track your order by Logging in to your account on our site & then going in Order History putting in your order number.

  7. How do I track my order after dispatch?

    8. When we have dispatched the goods, we would send you an e-mail mentioning the tracking number(AWB No.) of Fedex. You can track your packet on Fedex site with that Tracking Number.You can also track your order by logging in to your account on our site then going in to Order History & clicking on Packet Status against your Order Number(Order Number is on the Invoice)
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